Privacy Policy

 

This Privacy Policy contains information about what data we collect and store about you and why. It also details who we share this information with, the security mechanisms we have put in place to protect your data and how to contact us if you have a complaint. We will not share your personal information with any other third parties without your consent, other than as confirmed in this Privacy Policy/Notice.

 

Who we are:

 

MGTR Property Ltd is a property investment company with its registered address at: Suite 236, 179 Whiteladies Road, Clifton, Bristol, BS8 2AG.

 

We are considered to be the ‘Data Controller’ of your data. 

 

MGTR Property Ltd collects and uses certain personal information about you. When we do this, we are the ‘controller’ of this information for the purposes of the General Data Protection Regulation and other applicable data protection laws, meaning that we are responsible for ensuring the data’s safe keeping.

 

Our Data Protection Officer is Michael Roberts

 

What we do with your information

 

When carrying out business activities in relation to the sale, acquisition/purchase of property and/or land we collect the following personal information that you will need to provide to us:

 

·    Your full legal name;

·    Your telephone contact numbers;

·    Your home address and the property address (if different);

·    In the case of a Company your registered office address and the address we should contact you at on a daily basis (if different);

·    Your email address;

·    Proof of identity documentation sufficient to comply with the current Money Laundering Regulations. 

 

Information Collected from Other Sources

 

In line with The Money Laundering Regulations 2017 we are duty bound to carry out due diligence on all our clients to confirm their identity and the source of their funds.  To achieve this, we may use the electronic verification systems ETSOS and/or Smart Search; these systems allows us to verify you from basic details using electronic data, however it is not a credit check and will have no effect on you or your credit history.  You should understand that we will undertake a search with ETSOS and/or Smart Search for the purposes of verifying your identity; a record of the search will be retained.

 

In order to identify the legal owners of properties and land that we market, and properties we let, we obtain from the Land Registry office copy entries to verify the legal names of the legal owners. This information is already a matter of public record.

 

How we use your personal information

 

When carrying out business activities in relation to the valuation, sale, acquisition, or letting for property and/or land we collect the following personal information that you provide to us:

·    Your property address when arranging a valuation/market appraisal

·    Your email address, which will be our mail method of communication

·    Your communications with us, including a record of the emails and telephone correspondence created between us both.

·    Where you are not the legal owner of the property, we will request details from you as to your ability to sell or let the property, such as a Power of Attorney, Grant of Probate or Guardianship Order.

·    As a Seller/Vendor when you accept an offer on your property, we pass your name and address and the property address (if different) to both your lawyer and to the buyer’s lawyer.

·    As a Buyer when you have made an offer on a property which is accepted by the seller/vendor we pass your name and your contact address to both your lawyer and the seller’s lawyer.

·    To help ensure your transaction proceeds as smoothly as possible we also pass your name and the property address which you are selling/buying to other lawyers in the chain. We never pass them your email address or telephone numbers or copies of your proof of identity documentation.

 

Who will we share your personal information with?

 

We will also pass your details to the following organisations (our “data processors”) who carry out certain activities on our behalf as part of us providing our services:

 

·    Estate and Letting Agents: If you contact us direct, we will pass your details to the agents dealing with that property.

·    Social Media:  On occasion we will advertise properties For Sale or To Let on social media.

 

We will also disclose your personal information to third parties

 

·    In the event that we sell or buy any business or assets, in which case we will disclose your personal data to the prospective seller or buyer of such business or assets.

·    If our company or substantially all of our assets are acquired by a third party, in which case personal data held by us about our customers will be one of the transferred assets.

·    We will not share your personal information with any other third parties without your consent, other than as confirmed in this Privacy Policy/Notice.

 

Sales: Information for sellers and buyers

 

Before a property is launched to the market an EPC and floorplan will be required and we will pass your contact and property details to our approved third-party providers. During the course of any offer, negotiation, agreeing the sale of property or land, it is very likely that the buyer and/or their mortgage lender will need to gain access to your property to undertake a valuation and/or survey. 

 

We will provide them with the minimum of your details such as the full property address and the contact telephone number for you so that they can arrange a mutually convenient appointment. 

 

Buyers – during the course of any offer negotiation or when a sale is agreed we will pass both seller and buyer personal details to their respective solicitors. Full chain details of your name and address will be provided to other solicitors in the chain, and sometimes to other estate agents in the chain. Your phone numbers, emails addresses and proof of identity documents will never be passed to these contacts.

 

Transfer of your information outside of the European Economic Area

 

We are not aware of any reason where it may be necessary to transfer your personal information outside the EU/EEA or to an international organization. Should a request for such information be sent to us by a law enforcement agency we would only ever do so at the insistence of the UK’s National Crime Agency.

 

How long will we store your personal information?

 

We are relying on your explicit consent to process and store your personal data in order that we can ‘keep in touch’ and from time-to-time provide you with property details and general market information. 

 

You have the right to withdraw this consent at any time, but this will not affect the lawfulness of any processing activity we have carried out prior to you withdrawing your consent. 

 

We will retain your personal data for different periods of time depending on the service you have chosen to use us for, and which may be for a longer period than that for which we need to hold your data to provide those services, i.e. where we are under a regulatory or statutory duty to hold your data for a longer period or need to retain it in the event of a legal claim or complaint.

 

Your Rights

 

Under the General Data Protection Regulation, you have several important rights that you can exercise free of charge. In summary, these rights are:

 

·    Transparency over how we use your personal data and fair processing of your information;

·    Access to your personal information and other supplementary information;

·    Require us to correct any mistakes or complete missing information we hold on you;

·    Require us to erase your personal information in certain circumstances;

·    Receive a copy of the personal information you have provided to us or have this information be sent to a third party, this will be provided to you or the third party in a structured, commonly used and machine-readable format;

·    Object at any time to processing of your personal information for direct marketing;

·    Object in certain other situations to the continued processing of your personal information;

·    Restrict our processing of your personal information in certain circumstances;

If you want more information about your rights under the GDPR please see the Guidance from the

Information Commissioners Office: 

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Exorcising your rights

 

Please email, phone or write to our Data Protection Officer (see ‘Get in touch’ below).

 

Please be prepared to provide additional information so that we can identify you, and we are very likely to contact you to request further information to verify your identity. For security reasons, we must be sure it is you who are requesting the right or rights that you wish to exercise.

 

We will respond to you within one month from when we receive your request. Please note if you wish to unsubscribe from any email you can do so by clicking the link to unsubscribe in the email footer or by contacting us (see ‘Get in touch’ below). It may take up to 5 working days for this to become effective.

How to complain

We hope that you are happy with our service and that our Data Protection Officer can resolve any issues or complaints that arise. Please get in touch if you have any concerns (see ‘Get in touch’ below).

The General Data Protection Regulation also gives you the right to lodge a complaint with a supervisory authority, in particular in the European Union (or European Economic Area) this will be in the country/state where you work, normally live or where the alleged infringement of data protection laws occurred. The UK supervisory authority is the Information Commissioner’s Office who can be contacted at https://ico.org.uk/concerns/

Our Security

 

The security of information is very important to us and we have measures in place which are designed to prevent unauthorized access to your personal information. Electronic data files are stored in two ways – the first being on a UK “cloud” based secure client management system and the second being stored on a secure hard drive at our office. Hard copy files are kept to a minimum and are stored in locked cabinets before being securely destroyed.

 

Contact Us

 

If you have any questions about this privacy notice or the information, we hold about you, please contact our Data Protection Officer.

 

The best way to reach us is to email: michael@mgtrproperty.co.uk  Alternatively, please telephone Michael directly on 0117 287 0187.